Corporate & Bulk Orders – Terms & Conditions & Policy
1. Bulk Order Eligibility
Any order exceeding 5 silver coins in quantity or having an aggregate silver weight exceeding 200 grams shall be treated as a Corporate / Bulk Order.
2. Advance Payment & Silver Booking
A minimum advance payment of 25% of the total order value, or another mutually agreed amount, shall be required at the time of placing the order. This payment will be used to confirm the order and secure the required silver for production/ booking of silver price.
3. Balance Payment
The remaining balance amount must be paid within 5 calendar days from the date Silviya communicates that the order is ready for dispatch or delivery. Such communication may be made through the registered email address or WhatsApp number provided by the customer.
4. Payment Default, Silver Price Fluctuation & Order Cancellation
If the customer fails to pay the outstanding balance within the stipulated period, Silviya reserves the right to cancel the order/ extent the time for payment after issuing a written payment reminder.
Since silver is a market-linked commodity subject to frequent price fluctuations, any cancellation or payment default may expose Silviya to financial losses arising from a decline in silver prices after the order confirmation and silver booking.
In such circumstances, Silviya shall be entitled to adjust the advance payment against the actual financial loss incurred due to the decline in silver prices, along with applicable procurement, customization, die making, UV printing and other committed costs. If the total recoverable loss equals or exceeds the advance amount received, the entire advance amount shall be retained by Silviya. If the loss is lower than the advance amount, the remaining balance shall be refunded to the customer.
The order shall stand cancelled upon such default, and Silviya shall have no further obligation to fulfil the cancelled order.
5. Customer Confirmation
By placing a Corporate / Bulk Order and making the advance payment, the customer acknowledges and agrees to the above terms and conditions / policy.
Partial Cash on Delivery (Partial COD) – Terms & Conditions & Policy
Silviya may offer Partial Cash on Delivery (Partial COD) on selected orders. Under this facility, customers are required to pay a portion of the order value in advance, with the remaining balance payable at the time of delivery in cash to the courier partners.
The advance payment covers order confirmation, silver booking, UV printing, packaging and other related operational costs. Once an order is shipped or processed for UV printing, cancellation due to a change of mind will not be accepted, and reasonable costs already incurred may be deducted from the advance.
If a customer refuses delivery, provides an incorrect address or remains unavailable despite reasonable delivery attempts, Silviya reserves the right to adjust the advance against actual and reasonable shipping, return and other recoverable costs.
The outstanding balance must be paid in full before the shipment is handed over to the customer. Failure to complete payment may result in cancellation of the order and return of the shipment.
If Silviya cancels an order or is unable to fulfil it, the advance amount will be refunded in full.
Silviya reserves the right to modify or discontinue the Partial COD facility for selected products, orders or delivery locations at any time.
By selecting Partial COD, customers acknowledge and agree to the above terms and conditions / policy.
