Shipping

Shipping Time: Personalized and non personalized orders are usually processed and shipped within 24 hours except Sunday.

Shipping Charges: We offer free shipping on all orders in India. Please note that we do not offer free shipping on international orders and returns/exchanges.

Tracking: You will receive tracking details over WhatsApp/emai/SMS sent by shipping partner, once the order shipment create/shipped

Refund

Return Policy : We accept returns within 7 days from the date of delivery for all unused and unworn items with sealed tags. Personalised and Made-To-Order products are not eligible for 7-day returns unless spurious/defective. Shipping charges paid at the time of order are non-refundable. To initiate a return, provide a video showcasing the return packaging with the original product, invoice, box, gift items, and authenticity certificate.

Return Process : Initiate a return request from our website or WhatsApp, or contact our Customer Support team @ 9310018573. Be available for the reverse pick-up and answer calls from the pickup partner. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.

Non-Receipt or Empty Box Claims : Claims for non-receipt of a product, missing product/empty box or damaged product, reach out to our customer support team within 24 hours of receipt, with a 360-degree unpacking video of the parcel for further processing. Insufficient evidence or signs of tampering, your claim may be rejected or non accepted.

Quality Check : All return products are opened at our warehouse for quality check under CCTV surveillance. Refunds are processed only after the product reaches our warehouse and passes the quality check. Damaged or modified products may not be accepted. For missing items in return orders, the company reserves the right to deduct an amount up to the full MRP of the missing product from the refund amount.

We do not accept returns for certain categories like Nose Pins, Silver Idols, Silver Coins, and Silver Utensils. For assistance, please WhatsApp: +91 9310018573.

Replacement & Exchange:

You can also avail replacement or exchange of your order (Except personalized or made to orders) as per your requirements. The conditions remain the same as those applicable to returns policies. The replacement will only be shipped after the return item inspection.

Refund and Cancellation

Cancellation Policy : You may cancel your order with Silviya at any time before it has been shipped. Once an order has been shipped, cancellation is not possible, but you may be eligible for a return depending on the product and its condition. 

How to Cancel: To cancel an order, please contact our customer service team @ 9310018573 with your order number. If your order is successfully cancelled before shipping, you will receive a full refund to your original payment method within 5 to 7 business days.

Exceptions: Certain custom or personalized items may not be eligible for cancellation once the production process has begun.

Refund Policy : Refunds are subject to a successful inspection, which may take up to 5 to 7 days from the date of receipt of item at our warehouse/store.

For prepaid orders, refund is processed to the original payment mode. For COD orders, refund is done via UPI/Gpay/PhonePe/Paytm or the client’s bank account.

Required Documents

To avail of any features (return, exchange, buyback, or warranty), you must produce the original invoice (hard/soft copy). Absence of any documents will make the product ineligible for return/exchange/warranty.