Shipping policy

Shipping Policy

Shipping Time : Personalized and non personalized orders are usually processed and shipped within 24 hours except Sunday. 

Shipping Charges : We offer free shipping on all orders in India. Please note that we do not offer free shipping on international orders and returns/exchanges.

Tracking : You will receive tracking details over WhatsApp/emai/SMS sent by shipping partner, once the order shipment create/shipped.

Delivery Period  :  Orders are shipped through our authorized courier and logistics partners, subject to service availability in the destination area. Estimated delivery timelines are provided for convenience only and are not guaranteed. Delivery timelines may vary depending on the destination, courier operations, regulatory requirements, public holidays, weather conditions, transportation disruptions, force majeure events, or other circumstances beyond our reasonable control.

While Silviya makes reasonable efforts to ensure timely dispatch and delivery of orders, we shall not be liable for any delay in transit caused by third-party logistics providers or events beyond our control. Any delivery dates communicated are estimates only and shall not constitute a binding commitment.

If a shipment remains undelivered beyond 7 days from the estimated delivery date and the customer no longer wishes to accept the order, the customer should refuse delivery or notify our customer support team before accepting the parcel. Upon successful return of the shipment to Silviya and verification of its condition, a refund of the order value may be processed in accordance with our Return, Refund, and Cancellation Policy